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What information is required to assist with facilities management benchmarking?

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Facilities management benchmarking usually involves comparing the price of an organisation's facilities management service provision against the market price for similar services to ensure that value for money is being delivered at a fair market price. In order to assist with facilities management benchmarking, the following information may be required:

  • Service Price: The price of delivering the service to the client. These are generally prepared net of OH&P and any other markups.


  • Service Costs: These include all expenses associated with running the service. This will include all labour costs, consumables, etc., which are required to fulfil the scope. Although FM Cost data is generally unavailable in the market, this information is helpful for benchmarking as it allows a greater understanding of an organisation's facilities management practices with others.


  • Facilities Management Metrics: Facilities management metrics are key performance indicators used to measure facility management practices' effectiveness. These may include maintenance costs, energy consumption, occupancy rates, response time to service requests, and customer satisfaction scores.


  • Property Information: Property information is essential to benchmark FM practices as it enables the comparison of like-for-like buildings. This information may include building age, size, location, number of floors, number of occupants, type of usage, and level of maintenance.


  • Staffing Information: Staffing information includes the number of personnel involved in facilities management, their roles, and responsibilities. This information is important as it enables a comparison of the staffing structure and size.


  • Industry and Market Data: Industry and market data provide a benchmark for FM practices within specific industries and market segments. This information may include industry-specific regulations and compliance requirements, market trends, and best practices.


Overall, the information required for facilities management benchmarking may vary depending on the specific goals of the benchmarking exercise and the nature of the facilities being managed.

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