A community driven by and for FM professionals and enthusiasts to connect, share, and learn from one another.
From basic facilities management jargon to complex service issues, this is your go-to FM knowledge centre.

FM Industry Standards & Legislation

FM Strategy

Commercial & Contracts

Statutory Compliance & H&S

Performance Monitoring


Operational Delivery

(Soft FM)

Operational Delivery

Estates Maintenance (Hard FM)

Operational Delivery


Why is it important...
Clear all

Why is it important to choose the right external support for a PFI project during expiry and handback?

1 Posts
1 Users
Posts: 70
Topic starter
Joined: 2 years ago

Selecting the right external support for a PFI project is crucial for a successful expiry and handback. Several key hard and soft factors must be considered during this process.

Firstly, it is essential to check if the external support has relevant experience and sufficient technical knowledge. Secondly, their proposed communication processes and procedures for coordinating the various stakeholders should also be assessed, as effective communication is critical in preventing misunderstandings and delays.

Soft factors may also be considered when choosing external support.

  • Trustworthiness: The selected contractor must have high ethical standards and demonstrate transparency.


  • Responsibility: They must take full responsibility for any issues or problems identified during the inspection phase.


  • Reputation: A good reputation within the industry builds trust among stakeholders.


Ultimately, selecting reliable support will help reduce risks associated with PFI handback while promoting confidence among those involved. By considering technical expertise and soft factors such as trustworthiness, responsibility, and reputation, stakeholders can make informed decisions when selecting companies to provide external support.

Topic Tags
The Facilities Management Forum logo