The two market tests that have been run by Opex on behalf of the Trust and its PFI provider have been very well managed. There was clear communication at all stages, from the process outline and timescales to analysis of the tender results and selection of preferred bidder. The information and data prepared to support the process was helpful and appropriate, and meetings were conducted in a professional and engaging manner.


I have no hesitation in recommending Opex.

University Hospital Birmingham & Birmingham and Solihull Mental Health NHS Foundation Trust

We were recently required to re-structure a complex PFI deal, which entailed the removal of the incumbent service provider and the procurement of a new contractor. The project was market sensitive, in a secure environment, and timescales we were presented with were extremely challenging, in addition it wasn’t clear whether the FM Market would be able to respond in the way we required, so it was important we selected a consultant to work alongside us who could fully support us with a positive “can-do” attitude, and provide appropriate specialist expertise, process management and leadership. I am delighted to be able say that from the initial market approach,OPEX were the only practice to instil confidence, and were prepared to go the extra mile to deliver the project, within time and budget constraints. I am even more delighted to confirm, that we were able to successfully appoint a new provider in the time required, and achieve a smooth transition to the new operating model thanks to the diligence enthusiasm and professionalism of the entire OPEX team.


Multiplex have been closely involved with Opex since mid-2018. Opex have assisted us at our Peterborough PFI Contract where we provide Hard FM services to North West Anglia Foundation Trust. The Opex Team have provided leadership and technical support to the local team during the second half of 2018. During 2019/20 Opex have continued to roll out an Improvement Plan which had been developed through their close association with us. The Opex Team has provided great advice, support, and continually shown a commitment to go above and beyond in order to help us improve our service provision.Jonathan Winter (Multiplex Director of Services) commented “Steve and Ben have personally helped me to maintain Business as Usual Performance whilst simultaneously rolling out improvement plans and assisting me to navigate my way around the complex arrangement that is a Hard FM Services provision on a Healthcare PFI at a large Acute Hospital. Their assistance has been invaluable.”

Multiplex Services

In my recent role as Asset Director for the John Laing Infrastructure Fund portfolio, Opex have successfully assisted us on a number of projects. This included the following PFI projects, where we operate Hard & Soft FM services for large acute hospitals occupied by NHS Trusts. Opex Consulting have been technical advisors to our holding company / SPV and the Hard FM operator, providing good technical advice and support. They have showed commitment to help us audit FM services, re-mobilise contracts, advise on service provision and manage dsiputes. Projects included: Queen Elizabeth Hospital, Woolwich Peterborough Hospital, Newcastle Hospital, Kingston Hospital

John Laing

Opex have assisted us with the reprocurement of our 20 FM Contract where we provide Hard FM services to 34 Health Centres for 4 NHS LIFTCo’s across the UK. Steve from Opex has provided great advice, support and continually shown a commitment to help us re mobilise the contracts and advise on service provision. The project was particularly complex as it involved developing a new model for partnership delivery of these services in a ground breaking “ Alliance Model”. Opex helped us to develop the framework and procure new contracting parties to deliver against. Their assistance was invaluable in developing and mobilising the FM Service provision. Steve and the team from Opex are knowledgeable and experts in their field. They have a professional way of working and can deliver to tight timescales. They were able to support us in balancing contractual requirements with commercial reality to achieve a solution which works well for all parties.

Fulcrum Infrastructure Group

Kajima are delighted to work with Opex who consistently provide flexible, quality and professional consultancy services across the full range of FM,backed up always by mature presentations to our clients.


We can confirm that Opex delivered an examplary service for SGP, all key dates were met through the market testing process.  Opex worked well with our in-house management team and the other PFI partners, to deliver innovation within each of the service streams resulting in client savings.


When Newcastle City Council completed their recent benchmarking exercise, which was our second within the programme, we used an external consultant to give us independent and detailed information from a national perspective.  This ensured the data was up to date, consistent and relevant. I can highly recommend Opex Consulting as an effective and very efficient way of dealing with this process to ensure that value for money is obtained from the PFI process.

Newcastle City Council